description du poste

The IT Service Manager is part of the Service Management team and owns the services provided to the global AGFA business units. You will report to the head of service management, working (hybrid) from our headquarters in Mortsel. The Service Manager works with the outsourcing suppliers to manage and plan overall IT operations and services, ensuring that business service requirements are met, and owns the provided IT services. Responsabilities Detects and translate service requirements of the business, define plan to ensure adequate, stable, future-proof, optimal services in line with business requirements Monitors and steers the IT services managed by an external service provider and ensures its proper functioning, in line with agreed SLA's and AGFA quality standards, define and ensure execution of improvements plans where needed Retains knowledge inside AGFA on the implementation of critical services across the IT landscape and uses this knowledge for supporting strategic decisions, approving technical designs of new solutions, provide input for end-user training Optimize the landscape by initiating and implementing optimization initiatives. Acts as escalation manager, steer to resolve critical issues Understands the value of technology in the enterprise's business processes, works with service providers to identify opportunities for innovation, cost reduction and improved efficiencies Operational change management - change approval board (CAB) meetings and other operational routines Contributes to the Enterprise Architecture and IT roadmaps for projects Profile Bachelor or Master degree in IT or related domain, or equal by experience 3 years or more of IT and business/industry work experience Experience with external service providers (outsourcing) projects is a benefit Continuous process improvement mindset ITIL certification and operational background is a plus Understanding existing systems and technology, and integrating Systems Capable of inspiring and influencing stakeholders and building trust Strong ownership with a focus on results with a positive mindset Solid project management skills Adaptable in a strong changing environment, with innovative and flexible mindset Strong problem solving, on both the partner side and the business/functions side Good communication skills, you are fluent in Dutch and English