description du poste

Functieomschrijving

Location: Braine l'Alleud - Eigenbrakel

Job Type: Full-time

About Us: At FaciliTeam, we are engaged every day in the technical maintenance of our clients' buildings. With a strong focus on customer satisfaction and teamwork, we are looking for a dynamic Account Manager to join our growing team.

Job Description: As an Account Manager, you will manage the entire client relationship and be responsible for your client portfolio, ensuring they receive the highest level of service and support. You are a proactive problem-solver who approaches challenges with a solutions-oriented mindset.

Key Responsibilities:

• Manage a portfolio of clients and oversee all client activities.
• Ensure client satisfaction and profitability through diligent follow-up and service delivery.
• Develop comprehensive maintenance plans tailored to client needs.
• Address client requests promptly and effectively, understanding their requirements.
• Prepare and present accurate quotes for services.
• Select and coordinate with technicians or subcontractors to perform necessary work.
• Establish and maintain service schedules to ensure timely delivery.
• Generate and manage client invoices efficiently.
• Review and validate invoices received from suppliers to ensure accuracy.
• Maintain and update the management information system for effective tracking.

Qualifications:

• Bachelor’s degree or equivalent experience, with a strong background in client management.
• Proven experience in managing technical maintenance, such as HVAC, electrical, or fire safety systems.
• Strong analytical skills and the ability to demonstrate initiative.
• Autonomous and flexible, with a proactive approach to challenges.
• Excellent team player, fostering collaboration and communication.
• Fluent in Dutch , ok in French and English.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• A supportive and dynamic work environment.

How to Apply: If you are passionate about client success and thrive in a fast-paced environment, we would love to hear from you!

Please send your resume and a cover letter to laurent.pestiau@faciliteam.be.

Join us at FaciliTeam and be part of a team that values innovation and collaboration!

Profiel

Professionele vaardigheden

• Klanten: Bedrijven
• Klanten: Key accounts
• Klanten: Kleine en middelgrote ondernemingen (kmo's)
• Klanten of leveranciers opvolgen Oplossingen voorstellen in geval van problemen (levering, garantie, reglement, ...)
• Telefonische oproepen ontvangen Klanten informeren (opvolging van de bestelling, informatie, ...)
• Klanten: Overheden, administratie
• De vraag van de klant technisch en commercieel onderzoeken (termijn van fabricatie, beschikbaarheid van producten, kost, ...)
• Bestellingen registreren Voorwaarden controleren (leveringstermijnen, verpakkingswijze, ...) De klant of de verkoper erover inlichten
• De betaling van bestellingen opvolgen (voorwaarden, facturatie, ...) of overmaken aan de betreffende dienst (boekhouding, juridische zaken, ...)
• Kostenramingen opstellen Technische en commerciële gegevens overmaken aan klanten, verkopers, ... (planning, prijs, betaling, ...)

Persoonlijke vaardigheden

• Commercieel inzicht
• Plannen en organiseren
• Verantwoordelijkheid
• Assertiviteit
• Zelfstandigheid
• Digitaal denken
• Analyseren
• Resultaatgerichtheid
• Flexibiliteit
• Creativiteit
• Stressbestendigheid
• Betrouwbaarheid
• Initiatief
• Zorgvuldigheid
• Klantgerichtheid
• Kritisch denken
• Communiceren