description du poste

State Bank of India
Antwerp branch
State Bank of India, Antwerp is established in Belgium more than 40 years back. It is a branch of the largest financial institution in India with operations in more than 37 countries. The bank is one of the largest 50 global banks.
Job description Position: Clerk (Operations)

• Serve as the first point of contact for clients, providing exceptional customer service and addressing any inquiries or concerns.
• Handle a high volume of client interactions, including in-person, over the phone, and through digital channels, in a timely and efficient manner.
• Assist clients with a variety of banking transactions, including deposits, withdrawals, and account inquiries.
• Maintain a thorough understanding of the bank's products and services, and be able to effectively communicate them to clients.
• Proactively identify and resolve any issues or problems that clients may encounter, escalating to management as needed.
• Collaborate with other team members to ensure a seamless and consistent customer experience.
• Adhere to all bank policies and procedures, including those related to security and confidentiality.
• Demonstrate a strong attention to detail and accuracy in all client interactions and transactions.
• Participate in ongoing training and development to continuously improve customer service skills and knowledge of banking products and services.
• Maintain a positive and professional attitude, even in high-stress or challenging situations.
• Contribute to a positive and inclusive work environment by fostering teamwork and open communication.
• Prioritize and manage tasks effectively to ensure a smooth and efficient workflow.

Profile Knowledge required:
MS Excel, MS Word etc
Should be fluent in English and have basic knowledge of Dutch.
Experience in KYC/AML area will be a plus.
Offer From € 2.400 to € 2.700 per month

• An attractive salary depending on the experience.
• A competitive package coming alongside the salary, allowing to work in the best conditions.
• Training opportunities allowing you to grow.
• A challenging and fulfilling position with diverse tasks within a key-actor of the financial world.
• A good work-life balance