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About Falk & Ross

Falk & Ross is one of Europe’s leading textile wholesalers for promotional wear, merchandise, and workwear. Our mission is to deliver quality, service, and reliability, enabling our partners to present their brands in the best possible way.

With a strong international network, modern logistics, and a dedicated team, we are shaping the future of the textile industry.

For our office in

Waterloo

we need a Customer Service Representative to support the

BENELUX – Scandinavia – Ireland market

!

Your Mission

As a Customer Service Representative, your core mission is to support the customer by providing a courteous and professional service via an effective and efficient order management, answering any enquiries and dealing with any issues. Customer Satisfaction is key to our success and you are the ambassador to make this happen in your daily contacts.

Your Key Responsibilities

Processing and releasing customer orders (manual via mail/webshop) in the ERP System, considering customer requests, the payment condition and credit policy Responding to customer enquiries by mail or by phone on product availability, order status, deliveries and product information (sizes, brands, colors, alternatives) Follow up on backorder status, contacting internal teams for expediting where possible and customer communication Assisting and guiding the customers through our online tools such as the webshop Process dropshipments in collaboration with the internal departments, procurement and accounting. Processing of new customers, contact for complementary information and for welcoming them Provide support in the current process of handling claims and adapt to take up a more active role when the improved process comes into effect. All customer and internal communication should be done in a timely and courteous manner, representing a positive voice of the company. Identify and signal potential lead/buying signals from the customer contacts and pass these on to the sales team. Maintain data in ERP (Sage) and CRM (Salesforce.com) up to date, Collaborate with internal teams to ensure a smooth onboarding process and high service levels for new customers Think „Service to customers“

Your Profile

You have 1-2 years of experience in Customer Service You are trilingual

French – Dutch - English

(mandatory as you'll use the 3 languages daily) You work accurately with attention to detail. Right first-time mindset You think „Service to customers“ You are stress resistant and remain calm when answering questions You work collaboratively, being supportive of colleagues and others. This includes regularly attending team/other relevant meetings and keeping colleagues up-to-date on relevant work issues You are eager to learn more about our products and our business. You identify and signal areas of improvement, in a mindset of continuous improvement.

What We Offer

At Falk & Ross, you’ll join a strong international player with a clear ambition for growth—and the tools and trust to make a real impact. A

challenging field sales role

with high autonomy and direct influence on regional growth A competitive

salary package

with an attractive performance-based bonus structure A comprehensive

onboarding and training program

to ensure deep product and market knowledge Ongoing support from experienced internal teams (sales, customer service, logistics, marketing) Opportunities for

professional development and career growth

within an international organization A dynamic, entrepreneurial culture that values initiative, ownership, and customer focus The chance to represent a

strong, well-established brand

with a broad and competitive product portfolio

To support our international hiring process, we kindly ask you to apply with an English CV.