description du poste

ppbCustomer Support Analyst /b /p /p Services / Business Support Rue de Ramillies 1, 1367 Grand-Rosière (Farm 3), Belgique pbAre you ready to learn fast and have a real impact on the company? /b /p p Join Odoo, a growing software company with a bkiller product /b,br/ a bhuge global community /b, as well as a bfun and exciting work environment /b. /p ppbUsers of the Product /b /p /p p7,000,000 /p ppbCompany Growth /b /p /p p60% Year over year /p ppbCompany Maturity /b /p /p pProfitable /p ppb What you will do: /b /p /p pAs a Customer Support Analyst, with a positive attitude and dynamism, you will provide bsupport /band bhelp /bto our bexisting and potential customers /b, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service.  /ppYour mission will consist of helping our software's users by investigating to provide them the perfect answer to their questions. When a customer's request comes in, through ticketing, live chat and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of request. /ppIndeed, you will closely collaboration with internal teams such as Consultants, Sales or Developers. br/ /p ppbBusiness Knowledge /b /p /p ppbTechnical Skills /b /p /p ppbAutonomy /b /p /p ppbVariability of the Job /b /p /p ppbQuality of Product / Tools /b /p /p ppbResponsibilities /b /p /p liHelp customers with their use of Odoo Business Apps /liliSolve functional problems by investigating /li liEngage with our visitors and leads (Livechat) /li liEnsure customers' satisfaction /li liImprove customers's experience /li liContribute to the improvement of our product all documentation  /liliSide projects (recruit and onboard new colleagues, give training, ...) /li ppbMust Have /b /p /p libFluent in English /b /liliFluent inb Dutch or German is a + /b /li liIT Business Affinity /liliCustomer oriented /li liAutonomous and fast learner /liliValid bwork permit /b for Belgiumbr/ /li liSolution minded /li ppbNice to Have /b /p /p liAny other European language (Spanish, Italian...) /li liGood knowledge of business processes /liliTechnical knowledge (XML, Python, JS) /li ppbWhat's great in the job? /b /p /pbr/You will start your on-boarding with 2 weeks of intensive functional training with a final certification. You will be glad to contribute to bthe improvement of our software Odoo /b by escalating good feedback. br/br/In a nutshell, you will be the key point between the end-users and Odoo. We count on you to give our customers the best support experience they have ever had. None of your work days will be the same, guarantee! br/ ppbThe Odoo culture /b /p /p pBuilding a company we love. /p ppbWho is your manager? /b /p /p pBeing a team leader at Odoo. /p ppbThe founders story /b /p /p pFrom 1 to 250 employees in 5 years. /p