description du poste

Role Context The Delivery Manager & Business Process Lead will act as the operational counterpart, ensuring business process completeness, cross-functional execution, and go-live readiness.

Objective Support the Project Manager in delivering our webshop by structuring end-to-end business processes, coordinating functional readiness, and ensuring that system implementation results in an efficient and scalable wholesale operating model.

Key Responsibilities Partner with the Project Manager on delivery planning, milestones, and dependency management. Map current and target business processes across product onboarding, pricing, customer journey, order management, fulfilment, returns, customer service, and financial flows. Translate the technical mapping produced with the third-party implementation vendor into operational workflows, roles, and procedures. Coordinate business, IT, logistics, merchandising, and Finance to ensure alignment and adoption. Define governance routines, documentation, training materials, and operating standards required for go-live. Identify process gaps, risks, and bottlenecks and propose pragmatic solutions aligned with wholesale best practices. Support definition of data and operational structures (catalogue governance, customer segmentation, pricing logic, service model). Ensure readiness for invoicing, performance tracking, and post-go-live continuous improvement.

Relationship with Project Management Structure The Project Manager retains ownership of scope, timeline, vendor coordination, and technical delivery. The Delivery Manager ensures operational execution, business process integrity, and cross-functional readiness. Both roles operate as a delivery pair and jointly prepare steering committee inputs.

Profile Senior experience in digital commerce delivery and operating model design within B2B distribution, apparel, promotional textiles, or comparable sectors. Strong expertise in business process mapping and translating system design into operational workflows. Experience working alongside a Project Manager and external system integrator on complex programs. High cross-functional influence, structured execution, and strong documentation discipline. Familiarity with wholesale catalogue complexity, logistics integration, and multi-brand environments is required.

Success Criteria End-to-end processes documented, validated, and adopted before go-live. Clear alignment between technical implementation and operational execution. Functional teams enabled with defined ownership, procedures, and KPIs. Improved delivery predictability and reduced post-go-live rework.

What We Offer

At Falk & Ross, you’ll join a strong international player with a clear ambition for growth—and the tools and trust to make a real impact. A

challenging Delivery Manager& Business Process Lead

role with high autonomy and direct influence on regional growth A competitive

salary package

with an attractive performance-based bonus structure A comprehensive

onboarding and training program

to ensure deep product and market knowledge Ongoing support from experienced internal teams (sales, customer service, logistics, marketing) Opportunities for

professional development and career growth

within an international organization A dynamic, entrepreneurial culture that values initiative, ownership, and customer focus The chance to represent a

strong, well-established brand

with a broad and competitive product portfolio