description du poste

Role Context

The Delivery Manager & Business Process Lead will act as the operational counterpart, ensuring business process completeness, cross-functional execution, and go-live readiness.

Objective

Support the Project Manager in delivering our webshop by structuring end-to-end business processes, coordinating functional readiness, and ensuring that system implementation results in an efficient and scalable wholesale operating model.

Key Responsibilities

• Partner with the Project Manager on delivery planning, milestones, and dependency management.
• Map current and target business processes across product onboarding, pricing, customer journey, order management, fulfilment, returns, customer service, and financial flows.
• Translate the technical mapping produced with the third-party implementation vendor into operational workflows, roles, and procedures.
• Coordinate business, IT, logistics, merchandising, and Finance to ensure alignment and adoption.
• Define governance routines, documentation, training materials, and operating standards required for go-live.
• Identify process gaps, risks, and bottlenecks and propose pragmatic solutions aligned with wholesale best practices.
• Support definition of data and operational structures (catalogue governance, customer segmentation, pricing logic, service model).
• Ensure readiness for invoicing, performance tracking, and post-go-live continuous improvement.

Relationship with Project Management Structure

• The Project Manager retains ownership of scope, timeline, vendor coordination, and technical delivery.
• The Delivery Manager ensures operational execution, business process integrity, and cross-functional readiness.
• Both roles operate as a delivery pair and jointly prepare steering committee inputs.

Profile

• Senior experience in digital commerce delivery and operating model design within B2B distribution, apparel, promotional textiles, or comparable sectors.
• Strong expertise in business process mapping and translating system design into operational workflows.
• Experience working alongside a Project Manager and external system integrator on complex programs.
• High cross-functional influence, structured execution, and strong documentation discipline.
• Familiarity with wholesale catalogue complexity, logistics integration, and multi-brand environments is required.

Success Criteria

• End-to-end processes documented, validated, and adopted before go-live.
• Clear alignment between technical implementation and operational execution.
• Functional teams enabled with defined ownership, procedures, and KPIs.
• Improved delivery predictability and reduced post-go-live rework.

What We Offer

At Falk & Ross, you'll join a strong international player with a clear ambition for growth—and the tools and trust to make a real impact.

• A challenging Delivery Manager& Business Process Lead role with high autonomy and direct influence on regional growth
• A competitive salary package with an attractive performance-based bonus structure
• A comprehensive onboarding and training program to ensure deep product and market knowledge
• Ongoing support from experienced internal teams (sales, customer service, logistics, marketing)
• Opportunities for professional development and career growth within an international organization
• A dynamic, entrepreneurial culture that values initiative, ownership, and customer focus
• The chance to represent a strong, well-established brand with a broad and competitive product portfolio