description du poste

SummaryThe Junior Desktop Support Engineer is an entry-level IT position responsible for providing technical assistance to end-users with their computer and software issues. This role is ideal for someone with a strong foundation in computers and a desire to build a career in IT support.ResponsibilitiesTroubleshoot and resolve hardware and software problems reported by usersInstall, configure, and maintain desktop computers, laptops, and peripheralsProvide remote technical support to usersUpdate and maintain software applicationsReset passwords and manage user accountsDocument technical issues and solutionsAssist senior engineers with more complex tasksStay up-to-date on the latest technology trendsRequirementsBachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)A minimum of 1 year of experience in a technical support role (preferred)Strong working knowledge of Windows operating systemsFamiliarity with Mac and Linux operating systems (a plus)Excellent troubleshooting and problem-solving skillsEffective communication and interpersonal skillsAbility to work independently and as part of a teamExcellent time management and organizational skillsSkillsActive DirectoryMicrosoft Office SuiteNetwork troubleshootingCustomer service