description du poste

We are seeking a visionary and dynamic Director of Technical Support to join our team at our Zaventem site. In this critical leadership role you will oversee our customer technical support operations, drive strategic initiatives, and ensure exceptional service delivery to our clients. You will be responsible for leading a team of technical professionals, managing solution-oriented projects, and fostering a culture of excellence and continuous improvement.
Key Responsibilities:

• Lead and manage the central service operations ensuring high standards of service delivery and client satisfaction.
• Develop and implement a customer service strategy aligning with Hologic's overall business objectives.
• Oversee the performance and development, providing guidance, training, and professional development opportunities.
• Identify, initiate, establish and develop strategic relationships with key organisational stakeholders.
• Implement best practices and standard operating procedures to enhance performance, cost to serve and service quality
• Ensure compliance with industry regulations, company policies and quality standards.
• Foster a culture of innovation, teamwork and continuous improvement within the service operations team.

ualifications:

• Established experience in service management or service operations within the medical device or healthcare industry.
• Proven track record of leadership and team management in a technical solutions environment is a significant plus.
• Strong strategic thinking, problem-solving, and decision-making skills.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
• Demonstrated ability to drive process improvements and manage change in a dynamic environment.
• Willingness to travel as required.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work with cutting-edge technologies and contribute to impactful healthcare solutions.
• A collaborative and innovative work environment that values professional growth and development.
• The chance to make a difference in the lives of patients and healthcare providers around the world.

Service Management, Service Delivery, Innovation, Customer Service, Service Strategy, Communication, Customer Experience, Service quality, Business, Central Services, Decision Making, Health System, Development, Regulation, Training, Strategic Thinking, Team Leadership, VOS, Quality Control, Cost To Serve, Leadership, Best Practices, Technical support, Company policies, High Standards, Service Operation, Medical Devices, Problem Management, Technical solutions, Process Development, Organization Skills