description du poste

Key Responsibilities:Provide first-level contact and problem resolution for all users with hardware, software, and application issues via phone, email, chat, or in person.Troubleshoot and resolve technical issues related to desktops, laptops, mobile devices, printers, and peripherals.Set up new user accounts, hardware, and software in accordance with company standards and policies.Maintain and update IT asset inventory and user documentation.Escalate unresolved issues to appropriate internal teams (e.g., Network, Systems Admin).Support remote users and troubleshoot VPN, remote desktop, and connectivity issues.Install and configure operating systems and applications.Assist with system updates, backups, and security patches.Provide support for common office software such as Microsoft 365, Google Workspace, and collaboration tools.Educate users on IT policies and best practices.Required Qualifications:Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).1–3 years of experience in IT support or help desk role.Solid knowledge of Windows and/or macOS environments.Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).Experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow).Strong customer service and communication skills.Ability to prioritize and manage multiple tasks effectively.Preferred Qualifications:CompTIA A+, Network+, or similar certifications.Experience with Active Directory and Office 365 administration.Knowledge of cybersecurity best practices.Familiarity with scripting or automation tools (e.g., PowerShell).