description du poste

IT helpdesk consultant with the knowledge to support the team.   Tasks   Primary tasks and responsibilities: contact person for Local It troubles in Brussels manage the helpdesk ticket (Atlassian) manage the Laptops stocks roll out Windows 11: manage appointment with the users, prepare laptops to deliver, etc availability to move around Brussels and in Belgium to support users in the context of Windows 11 roll-out   Secondary tasks and responsibilities: Back-up assistance: Assisting the Team Coordinator/Service Desk Manager/Expert in case of work overload helping coach and guide junior team members. Ongoing learning development: take knowledge of all recent infrastructural changes and modification that could impact the internal customers experience. Share his/her expertise internally to ameliorate the MLOZ tool/service delivery of the department.   Profile and requirements Methodology/Certification requirements: High school. Advanced course work in technical systems plus continued education in technical disciplines is preferred. Language proficiencies: Dutch or FR fluent (Good knowledge in the other language) English is a plus   Non-technical profile requirements: be able to work independently (will be the only person present onsite) Must be able to work on multiple simultaneous tasks with limited supervision Team player (within a team with 11 persons) located in several places across Belgium Accepts personal responsibility for client satisfaction Strong communication skills (verbal, written) Strong reporting organizational skills Stress resistant very punctual Quick learner, motivated self-starter Able to follow change management procedures and internal guidelines   Technical profile requirements: Good knowledge of PC Good knowledge of Windows 10 11 Good knowledge of Active Advisory, Exchange, Print Management, Ticketing, Stock Management Good knowledge of Networking Patching