description du poste

Job description

Omnichannel Specialist (m/f/d) in Brussels/ Evere

Join Toyota Insurance Management SE, the insurance competence centre of one of the world's largest car manufacturers. We are a dynamic, successful company with an automotive focus on private and commercial customers. Our core activities are in the area of insurance and financial services products around the mobility of our Toyota / Lexus customers as well as in the area of special products for our dealer organisation

Your tasks

• Manage the rollout of insurance products/services on a dedicated Toyota/Lexus omnichannel platform.
• Support the deployment of insurance related omnichannel initiatives for all commercial programs.
• Deliver exceptional & seamless customer experience through all online & offline touchpoints.
• Develop and conceptualize omnichannel (online & offline) solutions for customers along the entire customer journey.
• In the context of project management,
  • initiate, plan, implement and monitor digital deliverables independently.
  • identify, define and prioritize issues; assign accountability; communicate issues to all appropriate stakeholders; drive issues to closure.

• Work closely with cross-functional teams & partner with service providers and external team members to deliver experiences that drive increased customer engagement and business results.
• Continuous use of a wide range of analytics data to optimize digital channel / tools and derive strategies and tactics to improve performance.

Your profile

• BSc/MSc degree in Marketing /Business Management /e-commerce business
• Three years of experience in ecommerce and/or digital marketing
• Excellent understanding of digital channels and customer-centric interactions
• Strong project management skills- ability to lead complex project workstreams across multiple dimensions, with internal and external teams & partners.
• Profound knowledge of agile working methods.
• Knowledge of using analytics software & experience analyzing and applying data to make decisions.
• Excellent written and verbal communication skills (knowledge of copywriting desirable) in English. Knowledge of another European language is an advantage.

Some of what we offer

• Culture of trust, empowerment and constructive feedback
• Collaboration with people from different countries and cultures
• Attractive salary with 13.92. month and holiday payment
• 25 days‘ annual leave
• 37,5 working hours per week
• Working from home policy and monthly home-working allowance
• Employer's contributions (pension plan, supplementary health insurance, invalidity insurance, life insurance)
• Commuting allowance
• Subsidised meal vouchers
• Private Car Rental Program after 6 months

Join our team!

We are looking forward to receiving to your application documents, your salary expectations as well as your earliest possible start date!

Analytics, Communicate Issues, Customer Experience, Client Retention, Strategies, Business, Communication, Digital Channels, Customer Journey, Projects, Decision Making, Insurance, Policy, Car rental, Payments, Agile Methods, Analytics software, Rollout, Management, Customer Oriented, Insurance, Online Promotion, Health Insurance, Life insurance, Service, E-commerce, Accountability, Project Management, Marketing, Copywriting, ServiceOn