description du poste

Location:

Gent Full-time

At Paveau, we believe that beautiful products deserve equally thoughtful service. Our glass bottles and tableware are designed to bring people together — and behind every delivery, every invoice and every customer interaction, there is a team that cares deeply about quality, detail and human connection.

To support our continued growth, we are looking for a Sales Support & Customer Care Coordinator: a true administrative all-rounder who keeps everything running smoothly behind the scenes, with warmth, precision and a strong sense of ownership.

Your Mission You are the first point of contact for our customers, sales partners and a key support pillar for our sales and operations team. You enjoy structure, prompt follow-up and helping people — and you take pride in doing things right.

Key Responsibilities Order intake & follow-up Processing and monitoring B2B and B2C orders Coordinating with logistics and stock management Ensuring accurate, timely and smooth order handling Customer & sales support Handling customer inquiries via email and phone Supporting sales agents with product, pricing and order information Proactively following up and finding solutions when questions arise Back office & administration Creating and following up on invoices and credit notes General sales and administrative support Maintaining clean, accurate and well-structured data Service & quality mindset Delivering warm, professional and human communications Spotting details, inconsistencies or improvement opportunities Helping elevate the overall customer experience

This is a

hands-on role

for someone who thrives in the field, builds deep relationships, and knows how to close a deal with impact.

What You Bring We are not looking for a classic salesperson, but for someone who

thrives in a supportive, coordinating role

and genuinely enjoys helping others.

You are: A true

administrative all-rounder Highly

detail-oriented

and well organised Results-driven , while remaining people-focused Warm, empathetic and customer-minded Comfortable communicating in English (Dutch is a strong plus; French is a bonus) Digitally savvy (ERP systems, Excel, email, etc.) Fluent in Dutch and English (French/German is a plus).

Experience in sales support, customer service or administration is a plus — but

mindset, attitude and care matter most to us .

Why It Matters Paveau is redefining how water is experienced —

elegantly, sustainably, and with purpose . With our newly launched

hospitality collection , we’re setting out to become a go-to partner for design-led hospitality venues across Europe. This role puts you at the heart of that journey — creating long-term relationships with those who share our values and helping Paveau become a name synonymous with refined, eco-conscious water experiences in hospitality.

Ready to Dive In? If you see yourself as the quiet force who keeps things running smoothly — with an eye for detail and a heart for people — we would love to meet you.

Send your CV and a short, powerful motivation to hello@paveau.com.