description du poste

Location: Gent

Full-time

At Paveau, we believe that beautiful products deserve equally thoughtful service. Our glass bottles and tableware are designed to bring people together — and behind every delivery, every invoice and every customer interaction, there is a team that cares deeply about quality, detail and human connection.

To support our continued growth, we are looking for a Sales Support & Customer Care Coordinator: a true administrative all-rounder who keeps everything running smoothly behind the scenes, with warmth, precision and a strong sense of ownership.

Your Mission

You are the first point of contact for our customers, sales partners and a key support pillar for our sales and operations team. You enjoy structure, prompt follow-up and helping people — and you take pride in doing things right.

Key Responsibilities

• Order intake & follow-up
• Processing and monitoring B2B and B2C orders
• Coordinating with logistics and stock management
• Ensuring accurate, timely and smooth order handling
• Customer & sales support
• Handling customer inquiries via email and phone
• Supporting sales agents with product, pricing and order information
• Proactively following up and finding solutions when questions arise
• Back office & administration
• Creating and following up on invoices and credit notes
• General sales and administrative support
• Maintaining clean, accurate and well-structured data
• Service & quality mindset
• Delivering warm, professional and human communications
• Spotting details, inconsistencies or improvement opportunities
• Helping elevate the overall customer experience

This is a hands-on role for someone who thrives in the field, builds deep relationships, and knows how to close a deal with impact.

What You Bring

We are not looking for a classic salesperson, but for someone who thrives in a supportive, coordinating role and genuinely enjoys helping others.

You are:

• A true administrative all-rounder
• Highly detail-oriented and well organised
• Results-driven, while remaining people-focused
• Warm, empathetic and customer-minded
• Comfortable communicating in English (Dutch is a strong plus; French is a bonus)
• Digitally savvy (ERP systems, Excel, email, etc.)
• Fluent in Dutch and English (French/German is a plus).

Experience in sales support, customer service or administration is a plus — but mindset, attitude and care matter most to us.

Why It Matters

Paveau is redefining how water is experienced — elegantly, sustainably, and with purpose. With our newly launched hospitality collection, we're setting out to become a go-to partner for design-led hospitality venues across Europe.

This role puts you at the heart of that journey — creating long-term relationships with those who share our values and helping Paveau become a name synonymous with refined, eco-conscious water experiences in hospitality.

Ready to Dive In?

If you see yourself as the quiet force who keeps things running smoothly — with an eye for detail and a heart for people — we would love to meet you.

Send your CV and a short, powerful motivation to hello@paveau.com.