description du poste

About the Role

As SRE Manager, you will take ownership of the end-to-end reliability and operational performance of our clients UCaaS platform. You will lead three distributed engineering teams and drive a step-change in operational maturity, from a reactive operation to a proactive, scalable, SRE driven model.

Key skills and experience required....

• Proven leadership experience in Operations, Platform or SRE within SaaS, UCaaS, CPaaS, or telecom
• Experience managing distributed engineering teams across geographies
• Incident management & on-call models SLOs / SLIs / reliability frameworks
• Observability & monitoring systems
• Track record of building or transforming operational maturity
• Technical Exposure to cloud platforms (AWS, Azure, or GCP) and Observability tools (Datadog, Grafana, Prometheus, ELK, etc.) CI/CD, Kubernetes/Docker, infrastructure-as-code etc
• You demonstrate a ownership mindset with strong accountability
• Structured and process-driven approach
• Proactive, solution-oriented attitude
• Strong collaboration and communication skills

Bonus skills/experience

• VoIP / SIP / real-time communications