description du poste

Join us as a Support Back Office Employee and become an Ambassador of Light at VELUX!

Want to brighten your career within a leading company creating sustainable indoor living environments? At VELUX, we value natural daylight and outstanding customer service. If you're dynamic, enjoy connecting with people, and want to grow in an international company, this opportunity is for you!

Your role

As a Support Back Office Employee, you will be the first point of contact for our customers. You'll answer their questions, you analyse their questions and provide tailored offers. You'll work closely with your colleagues to deliver excellent customer service and contribute ideas to improve our processes.

What we're looking for

• You are fluent in French and Dutch (English is a plus!).
• You have experience in customer service and genuinely enjoy helping others.
• Must have a strong affinity for written customer communication and a passion for resolving product-related inquiries with clarity and accuracy
• You can recommend the right products at the right time.
• You are flexible, eager to learn, and able to adapt during busier periods.
• Technical skills or understanding is a plus

What we offer

• A bright working environment with modern, newly renovated offices.
• 2 days of remote work per week for a better work–life balance.
• Nice perks: coffee, tea, organic fresh fruit, snacks, meal vouchers, and more.
• Comprehensive health and hospitalization insurance for you and your family.
• Discounts on our products for you and your loved ones.

Ready to brighten your future with us? Don't wait send us your application today! We look forward to meeting you.