description du poste

As (Technical) Customer Service Manager, you will be responsible for managing and organizing both our Customer Service Team and our Technical Service Team, ensuring that customer satisfaction at Winsol remains high. You will do this by coordinating our service teams, assisting European customers with technical knowledge, maintaining accurate documentation and facilitating communication between customers and internal teams.

In this role, you will report to the Plant Manager.

About the role

More specifically, you will have the following responsibilities:

• Providing structure and a clear framework within which the Customer Service Team and Technical Service Team can operate.
• Collaborating with the various departments to resolve customer queries. In doing so, you will ensure efficient collaboration and good documentation.
• Planning and supervising internal technical training to keep the service team's knowledge up to date and provide them with the necessary materials to support customers.
• Assisting in the efficient handling of claims and interventions. Where necessary, you will be prepared to analyze problems in the field in order to provide a suitable solution.
• Drawing up the schedule for the technicians in the field.

The Technical Service Team is based in Belgium and France. The team consists of colleagues who mainly provide telephone support and colleagues who assist customers on site.

The colleagues of the Customer Service Team are also spread across Belgium and France. They provide support to both our Sales team and our customers.

Our customer base is mainly located in Europe, but we also deliver and provide assistance worldwide.

About you

You are the perfect fit for this role because you:

• Have similar experience.
• Have a helicopter perspective, which you can translate into concrete implementation within the team.
• Are not afraid to roll up your sleeves and solve problems.
• Are customer-focused and deliver the highest quality.
• Are fluent in English and French. Other languages are a plus.
• Have technical affinity.
• Are willing to travel occasionally.

Our offer

• You will be joining an international player where respect, drive, customer focus and pride are top priorities. Go #TeamWinsol!
• With 150 years of history, we are an established name in Belgium. What's more, we are continuing to grow abroad.
• Winsol is characterized by an open corporate culture and short lines of communication. You will be given a lot of trust, responsibility and variety in your role.
• Winsol offers a competitive salary package, supplemented with fringe benefits and adjusted to your experience and potential.
• We offer you a full-time permanent contract of indefinite duration and welcome you to our team of passionate employees. We also maintain a good work-life balance.
• The job satisfaction of our employees is very important to us. We invest in training, but also in a pleasant working atmosphere. Fun events are organized on a regular basis, such as after-work events and team building activities, to create #AWorkplaceToEnjoy.