description du poste

We are a Brazilian IT company with over 35 years of global experience in IT services — from outsourcing to application development and staffing. With a presence in 41 countries and 70 offices worldwide, we are a trusted partner for companies across industries like finance, manufacturing, telecom, technology, and public sector. If you’re a proactive, customer-focused professional, come join our vibrant, team-oriented workplace. Learn more at www.stefanini.com and connect with us on LinkedIn, Facebook, and Instagram.About the RoleIn this fast-paced, evolving environment, you’ll provide high-level, hands-on IT support, ensuring timely resolution of issues and excellent customer service. You’ll handle support requests via phone, email, and face-to-face, collaborating with third-party resolver groups when needed.ResponsibilitiesDeliver consistent, high-quality IT support.Diagnose and resolve hardware, software, and network issues.Manage user accounts, permissions, and system access.Handle on-site break/fix support in coordination with other teams.Set up and maintain PCs, peripherals, and AV equipment (Webex, Zoom, Skype for Business, etc.).Support office moves, including setting up workstations and equipment.Maintain inventory and document system changes.QualificationsC1 level Dutch and professional English proficiency.ITIL V3 Foundation Certification (preferred).Strong MS Office 365 skills; scripting or coding is a plus.Knowledge of Active Directory, basic networking, and hardware troubleshooting.Experience with iOS/Android and AV support.Minimum 5 years of on-site IT support experience.Excellent communication, problem-solving, and customer service skills.Adaptable, team-oriented, and resilient under pressure.Equal Opportunity StatementWe are committed to creating an inclusive, diverse work environment where everyone is welcome.